1. DEFINITIONS

1.1. The Seller refers to LTD ‘HIGSUK’. The Seller’s contact details are provided in the ‘Contact us’ section of the website.

1.2. The Online Store refers to the e-commerce website accessible at the address www.zeodeo.co.uk

1.3. The Buyer refers to a person ordering or purchasing goods from the Online Store.

1.4. A Working Day is any day of the week except for Saturdays, Sundays, and bank holidays.

1.5. Personal Data refers to the Buyer’s data as specified in the Privacy Policy.

1.6. The Privacy Policy is a document approved by the Seller that sets out the main rules for how we collect, store, process and handle personal data, as well as other aspects related to using the Online Store.

1.7. Terms and Conditions refers to these terms and conditions for purchasing goods on the Online Store.

1.8. An Account is an account created upon the Buyer’s registration with the Online Store, which stores personal data provided by the Buyer and details of the Buyer’s orders placed at the Online Store.

2. GENERAL PROVISIONS

2.1. These Terms and Conditions are a legally binding document for both the Buyer and the Seller. The Terms and Conditions cover the rights and obligations of the Buyer and the Seller, other provisions of the sale and purchase agreement, and the conditions for purchasing on the Online Store. We recommend that you read these Terms and Conditions and the Privacy Policy carefully and make sure that you understand them correctly. If you do not agree with the provisions of the Terms and Conditions and the Privacy Policy, you should not use the Online Store.

2.2. The following persons have the right to make purchases on the Online Store:

  • individuals aged 18 or over;
  • minors aged between 14 and 18 with their parents’ or guardians’ consent, except for cases where they are spending their own income independently;
  • legal entities acting through their authorised representatives;
  • authorised representatives of all the persons specified above.

2.3. By placing an order on the Online Store, the Buyer confirms that they have the right to purchase goods on the Online Store.

2.4. To confirm the accuracy of the data submitted during the registration of an Account in the Online Store, an email will be sent to the Buyer requesting confirmation of the submitted data.

2.5. Your order is accepted once you receive an email from us confirming that we are processing it. If the Buyer chooses to pay at the time of placing the order, the fulfilment of the order will begin once the payment is credited to the Seller’s bank account.

3. RIGHTS AND OBLIGATIONS OF THE BUYER

3.1. Legal right to cancel

In order to exercise the right to cancel, the Buyer must log in to their Account and provide information about the return in the ‘Orders’ section. If the Buyer purchased the goods as a guest without registering an Account, they may notify the Seller of the return by using the link sent to the Buyer by email confirming the delivery of the goods. The Buyer may use the model return form provided at the bottom of the Online Store, but this is not obligatory. To meet the cancellation deadline, you just need to send your cancellation request before the cancellation period has expired.

Should the Buyer decide to exercise their right to cancel the sale and purchase agreement, the Seller will, within 6 working days after receiving the returned goods, refund the full amount received to the Buyer, including the goods’ delivery charge but excluding any additional costs that arose from the Buyer’s choice of a delivery method other than the standard, least expensive method offered by the Online Store.

The refund will be made using the same payment method that the Buyer used to pay for the goods, by refunding the money to the Buyer’s bank account from which the payment for the goods was made. The Seller assumes no liability for a failure to pay the refund or a delay in payment if the Buyer has provided incorrect details required for the refund. The Buyer must immediately, and no later than 6 working days after the day they submitted their cancellation request to the Seller, send the goods back or return them to one of the stores listed on the Online Store’s website.

The Seller will withhold the reimbursement until the Seller has received the goods back. The Buyer is responsible for any reduction in the value of the goods resulting from any handling that was not necessary to establish the nature, characteristics, and functioning of the item.

3.2. Conditions for Returning Goods under Clause 3.1

The Buyer can submit a request for a return or exchange of goods within 30 days of receiving them.

The Buyer may exercise the rights referred to in Clause 3.1 above, provided that all the following conditions are met:

  • the item is not damaged, and its appearance is not substantially changed;
  • the item has not been opened and is in a resalable condition;
  • the item is returned with all its internal and external labels and protective films intact (i.e. not cut, removed, etc.) as they were at the time of purchase.

3.3. The Right to Return Faulty Products

If the Buyer considers that the goods received are of poor quality, the Buyer has the right to submit a request to the Seller within 30 days of the delivery date. In such a case, the Buyer must contact the Seller by email or telephone using the details published in the ‘Contact us’ section of the Online Store website. The Buyer must provide their data, such as first name, last name, the reason for returning the goods, order number or invoice number confirming payment, contact details (telephone number or email address), and bank details (account number, bank name and code) if the amount paid by the Buyer (or part of it) needs to be refunded to the Buyer’s bank account. The Buyer may request that the Seller either:

  • replaces the faulty item; or
  • reduces the price of the goods; or
  • refunds the amount paid.

An item is deemed to be of good quality if (i) the item conforms to the description and properties provided on the Online Store; (ii) the item is suitable for normal use in the same way as other goods of the same type; and (iii) the quality and properties of the item are what can be reasonably expected from other goods of the same type.

The Buyer may submit a request to the Seller and return the item via a courier service. The Seller will check the returned item carefully and inform the Buyer by email, within a reasonable timeframe, whether we can approve your request. The refund will be made or the item will be exchanged within 6 working days of the day on which an email confirming the refund or exchange was sent.

If the Buyer is requesting a refund and such a request is justified, the full amount paid by the Buyer will be refunded, including delivery charges and return postage costs. The refund will be made using the same method that the Buyer selected for the purchase of the goods.

3.4. Return Methods

The Buyer may return goods by sending them through any courier service that provides a tracking code.

3.5. The Buyer must pay for and accept the purchased goods in accordance with the procedure set out in these Terms and Conditions. If the Buyer refuses to accept the goods on delivery without a valid reason, the Buyer must pay the cost of returning the goods at the Seller’s request. The Buyer must also pay the costs claimed by the courier if the Buyer fails to accept the goods at the time agreed with the courier.

3.6. The Buyer must keep the login details for their Account safe and must not disclose them to any third parties. The Buyer is responsible for protecting this data and assumes full liability for any actions (data transmission, orders placed, customer comments, etc.) taken on the Online Store after logging into the Account, as well as for the consequences of such actions. In the event of losing the login data, the Buyer must notify the Seller immediately by telephone or email, using the details provided in the ‘Contact us’ section of the website.

3.7. The Buyer is responsible for ensuring that the data they provide on the Online Store is accurate, correct and complete. In the event of a change in such data, the Buyer must update it in the ‘My Account’ section or inform the Seller about the change by telephone or email, using the details provided in the ‘Contact us’ section of the website. The Seller will not, under any circumstances, assume liability for any damage incurred by the Buyer and/or third parties as a result of the Buyer’s failure to provide current and/or complete personal data, or to update/supplement the data in the event of a change. If the Buyer has provided the personal data of third parties for the purpose of using the Online Store, the Buyer assumes responsibility for the lawfulness of providing and using such data. 3.8. Should any issue arise concerning goods purchased on the Online Store, the Buyer may contact the Seller by telephone or email using the details provided in the ‘Contact us’ section of the Online Store. Additionally, the Buyer may submit an application or complaint to the relevant consumer rights protection service.

4. RIGHTS AND OBLIGATIONS OF THE SELLER

4.1. The Seller will provide the Buyer with access to the services of the Online Store, the operating conditions of which are set out in these Terms and Conditions and other conditions published on the Online Store.

4.2. If the Buyer has paid for the goods but it is not possible to make contact with them based on the selected delivery method, the Buyer’s order will be cancelled and returned to the Seller.

4.3. The Seller will deliver the goods using the method selected by the Buyer, in accordance with these Terms and Conditions.

4.4. In cases where the Seller is unable to deliver the goods ordered on the Online Store due to unforeseen reasons related to suppliers or because the goods are out of stock, the Seller has the right to terminate the sale and purchase agreement by giving the Buyer notice. In such circumstances, the Seller may offer the Buyer an alternative item of the same or higher quality and value. Should the Buyer refuse this alternative item, the Seller will refund the amount paid by the Buyer to the bank account from which the payment was made, within 6 working days.

4.5. The Seller reserves the right to remove any goods from the Online Store at any time and to change or remove any information on the Online Store. The Seller will make every effort to fulfil all of the Buyer’s orders; however, exceptional situations may occur where an order has to be cancelled after an order confirmation has been sent, and the Seller reserves the right to cancel it at any time.

4.6. Should the Buyer decide to cancel the sale and purchase agreement and notify the Seller according to the procedure set out in Section 3 of these Terms and Conditions, the Seller will refund the amount paid by the Buyer according to the procedure set out in Section 3.

4.7. If the Buyer uses the Online Store in violation of these Terms and Conditions, attempts to damage its stability and security, or otherwise violates UK law, the Seller has the right to restrict the Buyer’s use of the Online Store or cancel the Buyer’s account without warning. In any case, the Seller will not be liable for any loss or damage arising from an attack on information systems, a virus or other malicious software or material that may affect the computers of individuals using the Online Store, their IT equipment, data or materials as a result of using or downloading content from the Online Store or from websites to which links are provided on it.

4.8. Where the Online Store contains links to other websites and third-party information, such links are provided for information only, and the Seller does not control such websites, regardless of their content or the information provided on them. Therefore, the Seller assumes no liability for any loss or damage arising from their use.

5. ORDERS

5.1. The price of the goods specified on the Online Store at the time of placing the order will be final and binding on both the Buyer and the Seller, except in cases of obvious mistakes. If the Seller finds that the price of any goods ordered by the Buyer is incorrect, the Seller will inform the Buyer as soon as possible so that the Buyer can choose to either confirm the order at the correct price or cancel the order. If the Seller is unable to contact the Buyer, the order will be deemed to be cancelled and all amounts paid by the Buyer will be refunded. Prices are subject to change at any time; however, except for the circumstances referred to above, these changes will not affect orders for which the Seller has already sent an order confirmation. All prices on the Online Store are quoted in pounds sterling, inclusive of VAT. The final price will be increased by the delivery charges for the goods, which depend on the selected method of delivery and payment.

5.2. The Buyer may order and buy goods on the Online Store by one of the following methods:

  • by registering on the Online Store and creating an Account. The Buyer must provide all the data required for registration. The Buyer can log in to the Account by entering the email address provided at registration and the Buyer’s password;
  • without registration, in which case the Buyer must provide his or her first name, last name, email address, telephone number and delivery address.

5.3. A confirmation of the order will be sent to the Buyer at the email address specified when ordering the goods.

6. DELIVERY AND COLLECTION OF GOODS

6.1. When purchasing goods on the Online Store, the Buyer must select a delivery method and provide an accurate delivery address.

6.3. Goods from the Online Store can be delivered worldwide.

6.4. Delivery Methods and Charges:

  • Delivery by courier to your door or to a collection point.
    More information can be found here: https://zeodeo.co.uk/delivery/
    * The prices are subject to change depending on current partner offers. The delivery price applies per order. *

The exact amount of the delivery charges will be specified on the Online Store before the order is confirmed. The delivery charges are not subject to change after the order has been confirmed.

6.5. The Seller is exempted from liability for a failure to meet the delivery timeframe if the delivery has failed or is delayed due to the Buyer’s fault or for reasons beyond the Seller’s control.

6.6. Upon receiving the goods, the Buyer must check the condition of the parcel (inspecting the external packaging for damage) and sign the delivery note. Once the Buyer signs the delivery note, the order is deemed to have been delivered in a proper condition. If the Buyer notices any damage to the packaging (e.g. crumpled, wet or otherwise damaged), the Buyer must make a note of this on the delivery note. Where the order is delivered by a courier, a report on the packaging damage must be issued, and the Buyer must notify the Seller of the damage. If the Buyer fails to take these actions, the Seller is exempted from liability for damage to the goods or for an incomplete order if such issues could have been identified by a visual inspection. If, after collecting goods from a parcel locker, the Buyer notices a discrepancy, they must notify the Seller immediately.

6.7. The characteristics of all goods sold on the Online Store are specified in the description provided for each item. The Seller is not liable for any minor discrepancy between the colour, shape, or other characteristics of the goods displayed on the Online Store and the actual size, colour, and type of the goods.

PERSONAL DATA PROCESSING

The Personal Data provided by the Buyer will be processed in accordance with the Privacy Policy.

7. FINAL PROVISIONS

7.1. The Seller reserves the right to amend and supplement these Terms and Conditions and other related documents. Any amendments and additions to the Terms and Conditions will take effect on the date they are published on the Online Store. Should the Buyer disagree with the new version of the Terms and Conditions, the Buyer has the right to reject the amendments and additions; however, in such a case, the Buyer will forfeit the right to use the Online Store. The version of the Terms and Conditions in effect at the time of placing an order will apply to that order.

7.2. The parties will be released from their obligations under these Terms and Conditions if the fulfilment of these obligations is prevented by unforeseen circumstances beyond their control (force majeure), as defined by UK Government guidelines.

7.3. The Seller or a third-party content provider is the owner of all copyright and other intellectual property rights to all text and graphic content on the Online Store. The use and distribution of the content of the Online Store is prohibited unless the Seller has given its prior written consent.

7.4. We are not liable for any issues that arise if you have not read these Terms and Conditions, having been given the opportunity to do so.

7.5. The legal relations arising from these Terms and Conditions will be governed by the laws of England and Wales. Any disagreements arising from the implementation of these Terms and Conditions will be resolved by negotiation. In the event that an agreement cannot be reached, the dispute will be settled according to the procedure prescribed by the laws of England and Wales.

7.6. Any person using the Online Store agrees that communication with the Seller will take place mainly electronically. The Seller will contact the Buyer by email or provide information by publishing it on the Online Store’s website. The Buyer should send all notices and enquiries by email or by calling the telephone number provided in the ‘Contact us’ section of the Online Store.